Messenger
The EMPPLAN Messenger is the communication center in EMPPLAN. Users can communicate efficiently with each other here. In this way, business communication can be clearly separated from private messengers.
Benefit from live communication with all the advantages of a business environment:
- Push notifications for new messages – even when the EMPPLAN APP is closed
- Read-only channel function for pure one-way communication
- Open channels for last-minute jobs, discussions and voting
- Read confirmations for each message that can be viewed by admins
- Interaction options at message level: event users can respond to messages via private message to admins and thus quickly open new channels
- Interaction options at event level: event users can write directly to location contacts and admins
- No private channels among event users: As an admin, you decide which channels are created. This keeps Messenger free from private use.
- Document, image and video display directly in Messenger: pdfs, images or youtube videos can be opened directly in Messenger
The EMPPLAN Messenger comprises three areas:
- Channels
- Inbox
- Tasks
Channels
With channels, you can organize your topics and recipient groups perfectly. New messages are always delivered in real time, including push notifications, no matter which end device is used. Here are some examples of channels:
- You create a project-specific channel. All relevant project members (e.g. promoters) are informed about news efficiently and quickly. If required, you can switch on the read-only function.
- You create a channel with just one recipient – a classic chat.
- A customer or sales representative creates a channel with the project manager in an event group – the event group is automatically linked.
- A promoter creates a channel within his event for a query – The event is automatically linked.
With the round plus button, authorized users can add channels to which users can then be added. As a rule, only administrators are authorized to do this. However, this can be customized for you in consultation with EMPPLAN Support.
You can perform the following actions within a channel using the action menu in the top right-hand corner:
- Delete channel
- Activate read-only option
This way you can make sure that only you or other admins can write something in the channel. - Edit channel
Here you can edit the channel name and the channel members. - Select messages
With this function you can copy messages or react to individual messages by creating a new channel with the sender of a message.
You can send texts, images, PDFs and other data. YouTube videos can be viewed directly in the channel. Familiar file types such as images or PDFs can be opened directly in the channel using EMPPLAN’s own file viewer.
Inbox
The inbox displays all relevant information that has been sent to you by email in EMPPLAN. You can also view updates on status changes to your events here.
Tasks
This feature is currently in beta and may not yet be available to you.